Driver Platform Terms

Effective October 12, 2026

These Driver Platform Terms are a binding agreement between RouteCart LLC, a Florida limited liability company (“RouteCart”), and each person or business that uses the RouteCart platform to view and voluntarily accept small-parcel delivery opportunities (“Driver”). They govern access to RouteCart’s technology and the parties’ independent contractor relationship. Each accepted opportunity also creates a separate Delivery Agreement directly between the Driver and the Sender.

1. Acceptance, Account, and Eligibility

1.1 Acceptance. By creating a Driver account, accepting these Terms, becoming available for opportunities, or accepting a Delivery, you agree to these Terms, the Privacy Policy, Schedule A (Prohibited Items and Packaging Requirements), Schedule B (Delivery, Proof and Claims Procedures), each applicable Jurisdiction-Specific Addendum presented to you before or at the relevant acceptance, and each accepted Delivery Agreement. Schedules A and B are incorporated into these Terms and each accepted Delivery Agreement. An account-level or jurisdiction-of-work Jurisdiction-Specific Addendum will be presented before account activation or, if it becomes applicable later, before you go available or perform covered work in that jurisdiction; a Delivery-specific Jurisdiction-Specific Addendum will be presented before you accept the affected Delivery. RouteCart will obtain affirmative assent where required by law or by the Addendum. If a legal entity enrolls, the individual using the account represents authority to bind it and remains responsible for personally satisfying all driver qualifications.

1.2 Defined Terms. “Delivery,” “Delivery Agreement,” “Delivery Request,” “Driver Earnings,” “Platform,” “Sender,” and “Transaction Record” have the meanings stated in these Terms or the Sender-Driver Delivery Agreement. “Jurisdiction-Specific Addendum” means a state or local contractual addendum that RouteCart identifies as applicable to you or a Delivery based on a legally relevant connection and presents before or at the acceptance to which it applies. “Terms” means these Driver Platform Terms, Schedule A, Schedule B, each incorporated Jurisdiction-Specific Addendum, and incorporated transaction disclosures.

1.3 Minimum Qualifications. A Driver must be at least 18; provide accurate identity, contact, tax, license, vehicle, and insurance information; hold a valid license for the vehicle used; have lawful possession and use of a properly registered and roadworthy vehicle; and satisfy the objective safety, fraud prevention, legal, and insurance eligibility criteria disclosed during onboarding. Eligibility is ongoing.

1.4 Account Security. Accounts are personal except for an enrolled business account and a qualified substitute registered under Section 7. Do not share credentials or permit a person who has not satisfied Section 7 to perform a Delivery. Promptly notify RouteCart of compromise or unauthorized activity.

1.5 Screening Documents. If RouteCart obtains a consumer report or investigative consumer report for an eligibility decision, any legally required disclosure and authorization will be presented in a standalone document. RouteCart will provide any required pre-adverse-action and adverse-action notices and comply with applicable fair chance and state screening laws. Acceptance of these Terms alone is not authorization for a background report.

2. RouteCart’s Technology Role

2.1 Platform Services. RouteCart provides technology for algorithmic matching, communications, payment collection and payout, sender-facing live location, proof of delivery, records, and administrative support. RouteCart does not transport packages, take custody, direct routes, provide vehicles, or employ Drivers to perform Deliveries. RouteCart does not promise any volume, earnings, route, customer, or continuing access.

2.2 Delivery Relationship. A Sender offers a Delivery directly to compatible Drivers to whom the Platform presents it. Driver acceptance forms the separate Delivery Agreement between that Sender and Driver. The parties intend RouteCart to act only as a technology and administrative intermediary, not as the transporter. This description allocates contractual roles but does not override a classification imposed by applicable law.

2.3 No Regulatory Waiver. You are independently responsible for determining and maintaining every license, registration, operating authority, permit, tax account, insurance policy or endorsement, and other qualification applicable to your business, vehicle, route, or Delivery. RouteCart’s screening or approval does not establish legal compliance and does not supply authority or insurance to you.

3. Voluntary Opportunities

3.1 Freedom to Participate. You decide whether, when, where, and how often to use the Platform. There are no required shifts, minimum hours, quotas, or acceptance rates. You may decline any opportunity without penalty and may pause or stop using the Platform at any time.

3.2 Opportunity Information. Before acceptance, the Platform will display material available terms, including pickup and destination areas, requested timing, package information, and Driver Earnings. You are responsible for deciding whether the Delivery is safe, lawful, economical, and compatible with your existing travel and obligations.

3.3 Matching and Optional Rules. The Platform may automatically apply objective compatibility filters to display an opportunity to Drivers whose account information, user-selected criteria, and availability settings satisfy those filters. An optional automated matching feature may reserve an opportunity based on criteria you alone configure, change, and pause, but it will not create a binding Delivery Agreement until the Platform gives you conspicuous notice and a reasonable period to affirmatively confirm. If you do not confirm, the opportunity will lapse without penalty. RouteCart does not promise that matching information or estimates are complete or accurate.

3.4 Binding Acceptance. After acceptance, you are contractually obligated to use reasonable efforts to complete the Delivery under the Delivery Agreement. That obligation does not create a schedule or general duty to accept future work. If an emergency or safety problem prevents completion, promptly protect people and the package and report the issue through the Platform.

4. Independent Contractor Relationship

4.1 Independent Contractor Intent. You perform accepted Deliveries as an independent contractor and not as RouteCart’s employee, agent, partner, joint venturer, or franchisee. You may enroll as an individual sole proprietor or through a legal entity; business registration is required only where applicable law requires it. You have no authority to bind RouteCart, make promises for it, or represent that you work for it. The parties intend and will administer an independent contractor relationship, but legal status depends on applicable law and actual practice, not this label alone.

4.2 Control of Work. Except for the result-based terms the Sender and you accept in the Transaction Record and objective safety, package integrity, proof, and legal requirements, you - not RouteCart - control the manner and means of performance, including your route, sequence, stops, vehicle, equipment, and work methods. Sender or Recipient instructions govern the agreed destination, access, package handling, proof, and return result; they do not authorize RouteCart to dictate your route, driving technique, or day-to-day methods. RouteCart does not require uniforms, branded vehicles, scripts, training in a prescribed delivery method, or exclusivity. Live location is displayed for delivery visibility and is not used to give route commands or routinely supervise how you drive.

4.3 Other Work and Customers. You may work for competitors, use other platforms, advertise, solicit and serve your own customers, and transport other compatible items or passengers, provided doing so does not compromise safety, confidentiality, package integrity, or an accepted Delivery. You may not move a RouteCart-introduced transaction off Platform to evade agreed fees, safeguards, or records; this restriction does not apply to a relationship you can document existed independently of RouteCart or to future work not arising from a RouteCart introduction.

4.4 Business Judgment. You bear the risk that a Delivery is unprofitable and may improve your profit through opportunity selection, availability and acceptance settings, route and sequence choices, lawful combination of compatible work, vehicle and equipment choices, and efficient performance. RouteCart sets the displayed Driver Earnings for each opportunity, but does not determine how you manage your costs or perform the accepted work; you may accept or decline the offered terms.

4.5 No Benefits or Reimbursement. You are not eligible for wages, overtime, paid leave, retirement, health insurance, unemployment benefits, workers’ compensation from RouteCart, or employee benefits. You supply and pay for your vehicle, fuel, tolls, parking, phone, data, equipment, licenses, insurance, helpers, taxes, and all other expenses, except a charge expressly included in the accepted terms or required by nonwaivable law.

4.6 No Continuing Relationship. Each Delivery is a discrete engagement. Neither party promises renewal, continued access, or a minimum term. These Terms govern while your account remains active and survive as stated.

4.7 Nonwaivable Rights. Nothing in these Terms waives a minimum wage, expense reimbursement, paid leave, workers’ compensation, unemployment, discrimination, retaliation, organizing, privacy, or other right that applicable law does not permit you to waive. If a governmental agency or final decision classifies you as an employee for a particular law, the parties’ rights under that law will apply without converting RouteCart into the carrier or making RouteCart a party to a Delivery Agreement unless the law independently requires that result.

5. Driver Earnings, Payment, and Taxes

5.1 Driver Earnings. The amount offered to you for a Delivery is displayed before acceptance and becomes binding upon acceptance, subject only to disclosed adjustments for an agreed change, cancellation, return, waiting, toll, chargeback attributable to your conduct, or correction of a manifest error. RouteCart may change pricing prospectively but will not reduce accepted Driver Earnings without your agreement or a basis stated here.

5.2 Opportunity Economics. Before acceptance, the Platform will disclose the offered Driver Earnings and material known charges. You may evaluate mileage, time, tolls, parking, vehicle costs, compatible work, and other factors and decline without consequence. RouteCart does not guarantee that an offered amount will produce a profit or satisfy a jurisdiction-specific earnings floor; any nonwaivable minimum, adjustment, or reimbursement will be paid as law requires.

5.3 Collection Agent, Payout, and Holds. You appoint RouteCart as your limited agent to collect transportation payments from Senders, deduct disclosed RouteCart fees, taxes, and documented amounts you lawfully owe, and remit the balance through the payment provider on the payout schedule disclosed before or during onboarding and available in your account. Payment by the Sender to RouteCart’s processor satisfies the Sender’s payment obligation to you to the extent received. RouteCart may place a reasonably tailored hold or reserve for suspected fraud, an unresolved payment reversal, a cargo or safety claim tied to your conduct, a legal requirement, or a material account security risk; when legally permitted, RouteCart will identify the reason and release any undisputed balance when the basis is resolved. A refund, reversal, chargeback, offset, or negative balance may be applied only on a documented basis stated in these Terms, the Delivery Agreement, or a disclosed payment policy and only to amounts lawfully subject to that adjustment. RouteCart does not guarantee collection from a fraudulent or failed payment source and will not withhold amounts contrary to applicable law.

5.4 Statements and Payment Disputes. RouteCart does not solicit, display, collect, or process tips at launch. Statements will identify Driver Earnings, RouteCart fees, taxes, adjustments, holds, reversals, offsets, and the net payout. Review statements promptly and report a payment dispute through the Platform within 30 days after the statement or transaction at issue, unless applicable law permits a longer period. RouteCart will review the available records and provide a response; this process does not waive a nonwaivable right or applicable limitations period.

5.5 Taxes. You are responsible for taxes arising from your independent business and for tax filings concerning personnel you engage, subject to applicable law. Provide accurate taxpayer information. RouteCart may withhold where legally required and may report payments on Form 1099 or another required form. Tax reporting does not determine worker status.

6. Vehicle, Insurance, and Regulatory Compliance

6.1 Vehicle. You choose and supply your vehicle. For insurance, identity, and safety verification, use a vehicle listed on your account that is roadworthy, lawfully registered, appropriate for the package, and under your lawful control. You determine maintenance and equipment choices, subject to law and the accepted package requirements. Do not use a vehicle whose condition or cargo arrangement creates an unreasonable risk. Unless RouteCart expressly enables a different vehicle program, the greater of the vehicle’s gross vehicle weight rating or actual gross vehicle weight may not exceed 10,000 pounds, and the vehicle may not tow a trailer while performing a Delivery.

6.2 Insurance. At all times while available for or performing a Delivery, maintain legally required automobile liability coverage and any commercial, delivery-use, cargo, hired/nonowned, or other coverage or endorsement required by law or stated for an opportunity. Your policy must not exclude the compensated delivery use you undertake. Before first acceptance and upon renewal, confirm with your insurer that the policy permits the compensated Delivery activity you accept through the Platform; provide accurate proof on request; and notify RouteCart promptly of cancellation, lapse, material limitation, reservation of rights, or denial affecting Delivery activity. RouteCart does not provide automobile, cargo, health, disability, occupational-accident, or workers’ compensation insurance unless a separate written coverage notice expressly says otherwise. Any coverage RouteCart is required by law to maintain or provide will be described in the applicable coverage notice or jurisdiction-specific supplement, and that notice or supplement will control in the event of a conflict.

6.3 Authority and Law. Comply with traffic, motor carrier, commercial zone, airport, parking, accessibility, safety, tax, and other laws. Do not accept a Delivery requiring authority, licensing, specialized equipment, age verification, hazardous-material qualification, or insurance you do not possess. During RouteCart’s initial Florida launch, you may accept only Deliveries with pickup and delivery locations in Florida that will be transported entirely within Florida and will not be a segment or continuation of a prearranged through or continuous interstate movement. Do not accept a Delivery requiring transportation across a state line or interstate motor-carrier operating authority unless RouteCart has expressly enabled an interstate program and you hold all authority required for that Delivery.

6.4 Records. Maintain licenses, registrations, policies, inspection and maintenance records, business registrations, tax records, and other legally required documents. RouteCart may verify objective eligibility and suspend new acceptances while reasonably investigating missing, expired, or apparently inaccurate credentials.

7. Personnel and Qualified Substitutes

7.1 Permitted Use. Where operationally workable and lawful, you may select, engage, pay, and direct a qualified substitute at your expense. Before taking custody, the substitute must hold an active RouteCart Driver account, satisfy the same objective identity, safety, license, vehicle, screening, and insurance requirements, and be identified in the Platform for chain-of-custody purposes. RouteCart’s review is limited to those objective requirements and is not selection, employment, direction, or supervision of the substitute.

7.2 Responsibility. You remain responsible for your personnel’s compensation, taxes, direction, insurance, acts, omissions, confidentiality, and compliance, and for a documented chain-of-custody transfer. Do not substitute a person after pickup unless necessary for safety or emergency reasons and recorded through the Platform. Neither you nor a substitute may subcontract further without the Sender’s recorded consent.

8. Package Acceptance and Handling

8.1 Inspection and Refusal. Follow Schedule A before taking custody. Compare the exterior condition, approximate size and weight, labels, and disclosed category with the opportunity. Do not open a sealed package. Refuse and report any package that appears prohibited, leaking, damaged, unsafe, improperly packaged, materially misdescribed, above limits, or beyond your lawful authority or insurance. A good-faith refusal under this Section will not adversely affect account standing, matching eligibility, or access to future opportunities.

8.2 Custody. Custody begins when you record pickup and physically receive the package and ends upon recorded delivery, authorized return, or documented transfer to a qualified substitute under Section 7. Keep the package secure, dry, reasonably protected from temperature extremes, out of public view, and separated from animals, contaminants, and incompatible cargo. Do not open, use, copy, photograph the contents, tamper with, misappropriate, abandon, pledge, sell, or permit unauthorized access to it.

8.3 Ground Transportation Only. Transport packages only by the approved ground motor vehicle. Do not take a package aboard an aircraft, attempt to pass it through airport passenger or baggage screening, place it in checked or carry-on baggage, enter a secured or sterile airport area with it, or transfer it to an airline, rail, bus, postal, courier, locker, or other carrier unless RouteCart and the Sender expressly authorize a separately compliant program in writing.

8.4 No Unapproved Opening or Disposal. If you suspect dangerous or illegal contents, move away if safe, avoid handling, protect the public, and contact emergency services or law enforcement when reasonably necessary. Do not open, destroy, discard, or return a suspected dangerous package unless instructed by lawful authorities or under RouteCart’s documented safety protocol.

9. Performing an Accepted Delivery

9.1 Accepted Result. Use reasonable care to achieve the pickup, custody, delivery, proof, and return results accepted in the Transaction Record and described in Schedule B. You choose the route, sequence, stops, and lawful method of performance and may combine compatible work, provided you do not knowingly jeopardize the package or accepted result. A requested change that materially affects the work is not binding unless you affirmatively accept it through the Platform.

9.2 Safety First. Obey traffic laws; do not drive impaired, distracted, dangerously fatigued, or while manipulating the app; do not speed or park unlawfully; and do not carry a weapon in violation of Platform policy or law. Stop safely before interacting with the app. Never enter a residence or unsafe restricted area or engage in confrontation to complete a Delivery. You may leave or refuse a pickup or delivery location without penalty when you reasonably encounter inadequate lighting, an unsecured animal, a weapon, a threat, an undisclosed hazard, or another unsafe condition, provided you report the issue when safe to do so.

9.3 Pickup and Delivery Proof. Use the Platform to record pickup, exterior package condition, delivery location, timestamps, and required confirmation. Photograph only the package and lawful placement, avoiding faces, identification documents, house interiors, access codes, and unrelated personal information. Do not falsify, stage, alter, or reuse proof.

9.4 Recipient Interaction. Communicate professionally and only as needed for the Delivery. Do not harass, discriminate, solicit, threaten, make unwanted contact after completion, or disclose addresses, contact information, access codes, or package information.

9.5 Failed Delivery. If a recipient is unavailable or delivery is unsafe or impossible, follow the recorded Sender fallback instructions or return procedure. Do not leave a package unattended without authorization, keep it overnight without recorded instructions, or surrender it to an unverified person. RouteCart never takes custody.

10. Accidents, Safety Events, and Cooperation

Insurance Notice. A Platform incident report is not notice to an insurer. Driver must provide every notice required by the applicable policy and must not allow RouteCart’s administrative involvement to delay emergency, insurer, law enforcement, or legally required reporting.

First obtain emergency assistance and protect people from harm. Promptly report any crash, injury, property damage, arrest, citation material to eligibility, package leak or suspected hazard, theft, loss, threat, or law enforcement contact arising from a Delivery. Preserve photographs, witness and insurance information, communications, and Platform records; notify your insurer; and cooperate reasonably with lawful investigations and claims. Do not admit liability for RouteCart or represent that RouteCart owns or operates your vehicle.

11. Cancellations and Inability to Complete

You may decline any opportunity before acceptance without consequence. After acceptance, cancel only for a genuine safety, legal, emergency, material misdescription, vehicle, or other reasonable inability to perform, and notify the Sender through the Platform promptly. The Platform may make a new opportunity available to eligible Drivers through its objective compatibility filters for voluntary acceptance. Patterns of post-acceptance material breach, fraud, or abandonment may support account action, but declining unaccepted work and lawful availability choices will not.

12. Cargo Responsibility and Claims

Your responsibility to the Sender for loss, damage, delay, misdelivery, or tampering is governed by the Delivery Agreement, Schedule B, and applicable law. Follow Schedule B’s notice, evidence preservation, and cooperation procedures. RouteCart may administer claim communications but does not decide legal liability or insure the package. No contractual cap protects you from your theft, conversion, fraud, intentional misconduct, or other liability that cannot lawfully be limited. Do not settle a claim on RouteCart’s behalf or promise a RouteCart payment.

13. Ratings and Feedback

Ratings must reflect genuine transactions. RouteCart may use ratings as one input for matching, support, fraud detection, and review of an objectively identified safety, fraud, or material contract issue. Ratings are not used to prescribe a uniform work method or routinely supervise how a Driver performs. RouteCart will not impose an acceptance-rate requirement, deactivate solely because of a generalized rating unconnected to an objective eligibility issue or material breach, or take adverse action because a Driver lawfully chooses when, where, whether, or how to work. RouteCart may remove fake, retaliatory, abusive, irrelevant, privacy-invasive, or improperly incentivized content. You may request review of a rating under the published process.

14. Objective Suspension and Deactivation

14.1 Grounds. RouteCart may suspend or deactivate for documented identity or eligibility failure; expired, false, excluded, or inadequate vehicle or insurance information; fraud; theft; tampering; harassment; discrimination; unsafe or illegal conduct; prohibited item collusion; falsified proof; data or system abuse; repeated material breach after acceptance; nonpayment of amounts due; or a legal or safety requirement. RouteCart may temporarily suspend during a reasonable investigation.

14.2 Process. Except where immediate action is reasonably necessary to protect safety, property, users, evidence, or legal compliance, RouteCart will provide notice of the principal reason and a reasonable opportunity to submit relevant information before final deactivation. A temporary suspension may remain in place during a reasonably prompt investigation. You may request review through the Driver support channel shown in the Platform. Where practicable, a person not involved in the initial decision will review a timely appeal and provide the outcome. RouteCart will follow any additional timing, earnings, record access, or appeal procedure required by state or local law.

14.3 No Availability Discipline. RouteCart will not suspend or deactivate you merely for declining unaccepted opportunities, using competing services, serving independent customers, choosing lawful routes or work methods, or exercising a protected legal right.

15. Confidentiality, Data, and Platform Conduct

Use Sender, recipient, package, access, location, and transaction information only to perform the accepted Delivery. Do not retain, disclose, sell, profile, or use it for marketing or personal contact. Secure your device and delete locally stored information when no longer needed. You may not scrape, reverse engineer, probe, disrupt, evade fees on RouteCart-introduced transactions, create false accounts, manipulate matching or ratings, misuse promotions, or use RouteCart’s nonpublic confidential information, proprietary software, or protected model outputs to train or build a competing service. Nothing in this Section restricts your use of general skill and experience, publicly available information, or your own lawfully retained business records, or your right to compete through lawful services.

16. Intellectual Property and Driver Content

RouteCart and its licensors own the Platform, software, matching methods, models, designs, brands, documentation, and data compilations, including rights associated with U.S. Patent No. 10,740,716 B1. RouteCart grants a limited, revocable, nonexclusive, nontransferable license for authorized Driver use. You retain your content and grant RouteCart a worldwide, nonexclusive, royalty-free license to host, use, reproduce, format, and share it as reasonably necessary to operate, secure, support, improve, and document the Platform and Deliveries. You represent that you have all necessary rights and consents.

Feedback. RouteCart may use voluntary ideas, suggestions, and feedback about the Platform without restriction or compensation. This does not transfer ownership of other Driver content or confidential information RouteCart separately agrees in writing to protect.

Copyright notices. RouteCart may remove allegedly infringing content and suspend repeat infringers. DMCA notices must be sent to the designated agent identified on RouteCart’s Legal Notices page and contain the information required by 17 U.S.C. § 512(c)(3). A person whose content is removed may submit a legally sufficient counter-notice.

17. Disclaimers, Limits, and Indemnity

17.1 Disclaimer. To the maximum extent permitted by law, the Platform and opportunities are provided “as is” and “as available.” RouteCart disclaims implied warranties and does not guarantee work, earnings, Sender information, package contents, safety, tracking, payment collection, or uninterrupted access. You bear the ordinary business and vehicle risks of accepted Deliveries, subject to nonwaivable law.

17.2 Limitation. To the maximum extent permitted by law, RouteCart and its affiliates, operators, licensors, and personnel will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, data, or business; a Sender, Recipient, package, road condition, or third party; or vehicle, cargo, property, or personal injury loss not caused by RouteCart. RouteCart’s aggregate liability will not exceed the greater of $100 or RouteCart fees deducted from your earnings in the six months before the event. These limits do not apply to RouteCart’s fraud or willful misconduct, gross negligence where it cannot be limited, or nonwaivable liability. If applicable law does not permit liability for a particular matter to be excluded entirely, RouteCart’s liability for that matter will be limited to the lowest amount the parties may lawfully agree upon. If applicable law permits only a partial exclusion or limitation, the exclusion or limitation will apply to the fullest extent permitted by law.

17.3 Indemnity. To the fullest extent permitted by law, you will defend, indemnify, and hold harmless RouteCart, its affiliates, operators, service providers, and personnel from third-party claims, fines, losses, and reasonable attorneys’ fees arising from your vehicle; Delivery performance; cargo custody; accident; personnel; taxes; authority, license, or insurance failure; violation of law; breach of these Terms or a Delivery Agreement; or fraud, negligence, or willful misconduct. This does not require indemnification for an indemnified party’s independent wrongful conduct. RouteCart will give reasonably prompt notice and cooperation; late notice reduces the duty only to the extent it materially prejudices the defense. RouteCart may control the defense with qualified counsel at your expense. You may participate with your own counsel at your expense, and no settlement may impose an admission, payment, release, or nonmonetary obligation on RouteCart without its written consent.

18. Dispute Resolution

18.1 Informal Notice. Before starting arbitration or litigation, the claimant must send a written notice identifying the claimant and account, describing the facts and legal basis, stating the requested relief, and personally certifying that the claim is brought in good faith. Notice to RouteCart must be sent to the legal notice email and street address stated on RouteCart’s Legal Notices page. The parties will confer in good faith for at least 30 days, and any limitations period will be tolled during that period.

18.2 Individual Arbitration. Except for an eligible individual small-claims action and a request for temporary injunctive relief concerning intellectual property, account security, or unauthorized access, each dispute between RouteCart and a Driver arising from or relating to the Platform, these Terms, compensation, classification, or the parties’ relationship will be resolved by individual binding arbitration administered by the American Arbitration Association (“AAA”). The AAA Employment/Workplace Arbitration Rules and fee schedule will apply to a classification, wage, expense, deactivation, discrimination, or other work relationship claim if AAA determines those rules apply; otherwise, AAA will apply the rules it determines applicable. The arbitration will ordinarily proceed by documents, telephone, or video, or in the county where the Driver resides if an in-person hearing is required. A court will decide whether an arbitration agreement exists and whether this Section is enforceable; the arbitrator will decide other issues. The arbitrator may award any individual remedy available in court and must issue a reasoned decision. Fees will be allocated under applicable AAA rules and law, and RouteCart will pay any amount required to make the agreement enforceable.

18.3 Governing Arbitration Law. The parties intend the Federal Arbitration Act (“FAA”) to govern. If the FAA does not apply, including because a court determines that 9 U.S.C. § 1 exempts the Driver’s work, the Revised Florida Arbitration Code will govern to the fullest extent permitted by law. The parties intend the agreement to arbitrate to remain enforceable under applicable state law. If no arbitration law permits enforcement of a particular claim, that claim will proceed in a court with jurisdiction, and any forum clause will yield to nonwaivable law.

18.4 Individual Proceedings and Mass Filings. Claims must be brought only in an individual capacity and not as a class, collective, consolidated, coordinated, or representative action, except where applicable law makes a waiver unenforceable. If the AAA’s then-current Mass Arbitration Supplementary Rules apply to coordinated individual demands, those rules will govern. The parties will cooperate in good faith with any process arbitrator and staged procedure authorized by those rules.

18.5 Jury Trial Waiver. For any dispute that proceeds in court, each party knowingly and voluntarily waives trial by jury to the fullest extent permitted by law.

18.6 Opt Out. A new user may opt out of arbitration by sending a personally signed notice to the legal-notice email or street address stated on RouteCart’s Legal Notices page within 30 days after first accepting these Terms. The notice must identify the user and the email and telephone number associated with the account. Opting out will not affect Platform access or any prior arbitration agreement.

18.7 Severability. If a final decision holds that a particular claim or remedy cannot lawfully be arbitrated, only that claim or remedy will be severed and decided by a court after all arbitrable matters are resolved, unless applicable law requires otherwise. The class-action waiver is material and may not be severed to permit class arbitration.

19. Changes, Term, and General Provisions

State and Local Supplements. RouteCart may present a jurisdiction-specific contractual addendum, disclosure, coverage notice, policy, or other notice based on your residence, account or vehicle location, pickup or delivery location, place of performance, or another legally relevant connection. A Jurisdiction-Specific Addendum becomes part of these Terms only when RouteCart identifies it as contractual, presents it before or at the relevant acceptance, and states that it modifies these Terms, a Delivery Agreement, or both. RouteCart will record the applicable title, version, presentation, and assent where assent is required. A disclosure, coverage notice, policy, or other notice does not become a contractual term solely because RouteCart provides it, unless the document expressly states otherwise and applicable law permits that treatment. A Jurisdiction-Specific Addendum controls only to the extent it expressly says so or nonwaivable law requires. RouteCart may limit opportunities or Platform availability in a jurisdiction until applicable requirements are satisfied.

RouteCart may change these Terms and Schedules A and B prospectively on reasonable notice. A change will not alter an accepted Delivery Agreement without consent or legal requirement. You may end the relationship by stopping use and closing the account; RouteCart may end it under Section 14. Florida law governs except where nonwaivable law applies. These Terms, the Privacy Policy, Schedules A and B, applicable Jurisdiction-Specific Addenda, incorporated policies, and transaction disclosures are the entire RouteCart-Driver agreement; the Delivery Agreement separately governs each Sender-Driver transaction. If these Terms conflict with a Schedule, these Terms control as to RouteCart’s role, liability, dispute terms, and relationship with you; an applicable Jurisdiction-Specific Addendum controls to the extent it expressly modifies these Terms or nonwaivable law requires; and the transaction-specific Delivery Agreement controls as to a particular Delivery. Electronic records and signatures satisfy writing requirements. You may not assign these Terms except that an enrolled Driver business may use qualified personnel under Section 7; RouteCart may assign in a financing, reorganization, merger, acquisition, asset transfer, or affiliate arrangement. Invalid provisions will be enforced to the lawful maximum. Payment, tax, confidentiality, intellectual property, claims, indemnity, limits, disputes, and provisions that by nature survive will survive.

20. Electronic Acceptance

By selecting the required acceptance checkbox or using the Platform after receiving these Terms and any applicable account-level or jurisdiction-of-work Jurisdiction-Specific Addendum, you acknowledge that you can access and retain the documents presented to you, consent to electronic records and signatures, and intend to be legally bound. Acceptance of a particular Delivery requires a separate affirmative acceptance of the Transaction Record, Delivery Agreement, and any Delivery-specific Jurisdiction-Specific Addendum requiring assent. RouteCart will preserve the document title and version, presentation time, acceptance event, account, and other legally required assent records.

21. Contact

RouteCart LLC, a Florida limited liability company

Street address: 13473 Periwinkle Ave, Seminole, FL 33776

Driver support: [email protected] | Legal notices: [email protected]