Sender Platform Terms

Effective October 12, 2026

These Sender Platform Terms are a binding agreement between RouteCart LLC, a Florida limited liability company (“RouteCart”), and each person or organization that uses the RouteCart platform to request a small-parcel delivery (“Sender”). They govern RouteCart’s technology and related platform services. Each accepted Delivery Request also creates a separate Delivery Agreement directly between the Sender and the accepting Driver.

1. Acceptance, Account, and Eligibility

1.1 Acceptance. By creating a Sender account, clicking to accept these Terms, submitting a Delivery Request, or otherwise using the Platform as a Sender, you agree to these Terms, the Privacy Policy, Schedule A (Prohibited Items and Packaging Requirements), Schedule B (Delivery, Proof and Claims Procedures), each applicable Jurisdiction-Specific Addendum presented to you before or at the relevant acceptance, and any terms displayed for a particular Delivery. Schedules A and B are incorporated into these Terms and each accepted Delivery Agreement. An account-level Jurisdiction-Specific Addendum will be presented before account activation or, if it becomes applicable later, before continued covered Platform use; a Delivery-specific Jurisdiction-Specific Addendum will be presented before you submit the affected Delivery Request. RouteCart will obtain affirmative assent where required by law or by the Addendum. If you are acting on behalf of an organization, you represent that you have authority to bind it, and “you” includes both you individually and the organization.

1.2 Defined Terms.

“Delivery,” “Delivery Agreement,” “Delivery Request,” “Driver,” “Fare,” “Platform,” “Recipient,” and “Transaction Record,” have the meanings stated in these Terms or the Sender-Driver Delivery Agreement. “Jurisdiction-Specific Addendum” means a state or local contractual addendum that RouteCart identifies as applicable to you or a Delivery based on a legally relevant connection. “Terms” means these Sender Platform Terms, Schedule A, Schedule B, each incorporated Jurisdiction-Specific Addendum, and incorporated transaction disclosures.

1.3 Eligibility. You must be at least 18 years old and legally able to contract. If you use the Platform for an organization, you represent that you are authorized to bind it. You must provide accurate, current information and may not use an account for unlawful, fraudulent, or unauthorized purposes.

1.4 Account Security. Protect your credentials and payment methods, do not allow unauthorized use, and promptly notify RouteCart of suspected compromise. You are responsible for activity under your account to the extent permitted by law.

1.5 Identity and Authority Verification. RouteCart may require information or records reasonably necessary to verify your identity, account authority, payment authorization, ownership or control of a package, or authority to provide Recipient information. RouteCart may reject or pause a request while it reviews missing, inconsistent, expired, or apparently fraudulent information. Verification is an account and fraud control measure, not certification of a package or Sender.

2. RouteCart’s Role

2.1 Technology Intermediary. RouteCart licenses technology that allows Senders to submit Delivery Requests and allows independent Drivers to view and accept compatible opportunities. RouteCart provides algorithmic matching, communications, payment collection, location display, proof-of-delivery, and administrative support functions. RouteCart does not transport packages, take custody, employ Drivers to perform Deliveries, or promise that a Delivery Request will be accepted or completed.

2.2 Contracted Role. The parties intend RouteCart to act only as a technology and administrative intermediary. The Sender requests transportation from the Driver, and the Driver undertakes it directly. RouteCart does not accept responsibility to transport, issue a bill of lading as a carrier, take custody, control the route or vehicle, or make an individualized selection of a carrier on the Sender’s behalf. This description allocates the parties’ contractual roles but does not override a classification imposed by applicable law, and no user may expand RouteCart’s role by representation or side agreement.

2.3 Matching Limits. RouteCart uses objective compatibility filters and automated rules to present opportunities. A match is not a representation that a Driver is the best, safest, or legally authorized person for every purpose. Screening, credential indicators, ratings, and Platform access do not replace the Sender’s judgment or create a guarantee.

2.4 No Custody. RouteCart never takes physical possession or custody of a package. A package remains with the Sender until handed to the Driver and then with the Driver until properly delivered, returned, or otherwise handled under the Delivery Agreement.

3. Delivery Requests and Contract Formation

3.1 Request Information. Each Delivery Request must accurately state the pickup and delivery locations, requested window, package category, dimensions, weight, declared value, recipient information, access restrictions, and special handling information permitted by the Platform. Do not include unnecessary sensitive information in free-text instructions. During RouteCart’s initial Florida launch, a Delivery Request is eligible only if both the pickup and delivery locations are in Florida, the transportation will remain entirely within Florida, and the Delivery will not be a segment or continuation of a prearranged through or continuous interstate movement. Do not submit a request requiring transportation across a state line or interstate motor-carrier operating authority unless RouteCart has expressly enabled an interstate program and presented the additional terms and requirements applicable to that program.

3.2 Offer and Acceptance. Submitting a Delivery Request is the Sender’s offer to enter the Delivery Agreement with any eligible Driver to whom the Platform automatically displays the opportunity through its objective compatibility filters. A Delivery Agreement forms only when a Driver affirmatively accepts the Transaction Record or, if an optional automated matching feature is offered, affirmatively confirms a reserved match after receiving a conspicuous notice and reasonable confirmation window. A failure to confirm will allow the opportunity to lapse without penalty. RouteCart records the acceptance and provides the parties an electronic copy or accessible record. RouteCart is not a party to the Delivery Agreement except for the limited rights expressly given to it there.

3.3 No Guaranteed Acceptance. A quote or Delivery Request does not guarantee that a Driver will accept, arrive, or complete the Delivery. Before Driver acceptance, the Platform may stop displaying or administratively close a Delivery Request for safety, fraud, legal, technical, payment, or eligibility reasons.

4. Fares, Payment, and Taxes

4.1 Fare. RouteCart calculates and displays the total amount payable for a Delivery (“Fare”) using factors such as distance, package characteristics, timing, geography, demand, and applicable pricing. The displayed Fare is binding when the Delivery Request is accepted, except for disclosed cancellation, return, waiting, toll, tax, misdescription, or Sender-requested change charges. The checkout will display the total Fare and any separately stated RouteCart platform fee or Driver transportation charge required by law or RouteCart’s then-current pricing presentation. The Transaction Record controls the accepted amount.

4.2 Authorization and Collection. You authorize RouteCart and its payment provider to place authorization holds and charge your payment method for Fares, adjustments, fees, taxes, chargebacks, and other amounts you approve or owe. RouteCart acts as a limited collection agent for the Driver for the Driver’s portion. Payment to RouteCart’s processor discharges your payment obligation to the Driver to the extent received, but not your obligations for a reversed, fraudulent, or unsuccessful payment.

4.3 Timing. RouteCart may authorize the estimated Fare when you submit a request and capture payment at acceptance, pickup, completion, or another point disclosed at checkout. Bank release and refund timing is controlled by financial institutions. You must raise a billing error through support within 60 days after the charge, without limiting nonwaivable rights.

4.4 Taxes and Platform Tipping. You are responsible for taxes imposed on your transaction, except taxes on RouteCart’s income. RouteCart does not solicit, display, collect, or process tips at launch. The Fare and disclosed charges are the complete amounts processed through the Platform. If RouteCart later enables tipping, RouteCart will revise the applicable terms and disclosures before the feature is used. RouteCart may correct an obvious pricing or payment error before a Delivery begins and will give you the choice to accept the corrected price or cancel without charge.

5. Sender Package Responsibilities

5.1 Accurate Disclosure. You are solely responsible for knowing and truthfully describing package contents and characteristics. You represent that you own the contents or are authorized to ship them; possession and transportation are lawful at origin, destination, and along the reasonably foreseeable route; and no contents are prohibited or regulated in a manner the Delivery cannot lawfully satisfy.

5.2 Compliance With Schedule A. You must comply with Schedule A, including all weight, dimension, value, packaging, labeling, sealing, disclosure, and prohibited item requirements. RouteCart does not inspect or verify contents and has no duty to discover a false or incomplete description. A Driver may refuse a package that appears unsafe, prohibited, damaged, leaking, improperly packaged, or materially different from the request.

5.3 Consequences. You are responsible for additional costs, delay, injury, contamination, cleanup, seizure, fines, investigation, return, storage, disposal by lawful authorities, and other harm arising from prohibited, illegal, hazardous, misdescribed, or inadequately packaged contents, except to the extent caused by another party’s independent wrongful conduct. RouteCart may preserve evidence, suspend an account, and cooperate with emergency services, insurers, regulators, and law enforcement.

6. Pickup, Recipient, and Delivery Instructions

6.1 Pickup and Premises Safety. Ensure a safe, lawful, reasonably accessible, and adequately lighted pickup location; keep pets secured and disclose known hazards or access restrictions; and ensure an authorized person is available within the stated window. The same duties apply to a delivery location you control. Do not require a Driver to enter a residence, cross a dangerous area, encounter an unsecured animal, handle a weapon, perform installation, handle cash, or provide services not stated in the request.

6.2 Recipient Authority and Notice. You represent that the Recipient has agreed to receive the package and that you have authority to provide the Recipient’s name, address, phone number, email, instructions, and other personal information for delivery communications. You authorize RouteCart to send the Recipient transactional delivery messages and a short-form privacy notice linking to the Privacy Policy. You are responsible for accuracy and for avoiding sensitive or unnecessary information. A Recipient does not become a party to these Terms or the Delivery Agreement merely by receiving a message or package.

6.3 Contactless Delivery. If you select and authorize unattended delivery in the Transaction Record, you assume the risk of theft, weather, animal interference, or other loss after the Driver places the package at the authorized location and records the required proof, except for the Driver’s independent wrongful conduct. Do not direct a Driver to leave a package where doing so is unlawful or foreseeably unsafe. A Recipient may change the placement instruction only through an authenticated Platform method permitted for that Delivery.

6.4 Failed Delivery and Return. If pickup or delivery cannot be completed because of inaccurate information, unsafe conditions, unavailability, refusal, lack of access, or instructions, the Driver may follow the displayed fallback instructions or return the package. You authorize disclosed waiting, cancellation, return, redelivery, storage, and lawful disposition charges. RouteCart does not take custody of an undeliverable package.

6.5 Redirection and Recipient Changes. A destination, Recipient, or material delivery-instruction change must be requested through an authenticated Platform method. RouteCart may require account reauthentication, a one-time code, or comparable verification. A change that materially affects distance, timing, risk, handling, or price requires a recorded adjustment and the Driver’s affirmative acceptance. A call, text, or message outside the Platform does not by itself authorize redirection.

7. Tracking, Communications, and Proof

7.1 Live Location. During an active Delivery, the Platform may display the Driver’s approximate live location to the Sender and recipient. Location is informational, may be delayed or inaccurate, and is not a promise of a route or arrival time. RouteCart does not use live location to direct the Driver’s route or routinely supervise the manner of performance.

7.2 Proof. The Transaction Record will identify the proof method accepted as part of the Delivery Agreement, which may include timestamps, approximate geolocation, exterior package or placement photographs, a Recipient name or signature, or a one-time code. A service option involving a higher-value or higher-risk package may specify stronger result-based proof before the Driver accepts the Delivery. Unless a separate legally compliant program says otherwise, a Driver may visually review identification only when the Transaction Record requires it and may not photograph, scan, or retain the identification. Proof is evidence, not an irrebuttable determination. You must ensure that instructions permit lawful, privacy-conscious proof and must not request photographs inside a private residence or of a person without consent.

7.3 Communications. Transactional calls, texts, push notifications, and emails are necessary to operate Deliveries. Marketing communications require any separate consent required by law. Carrier rates may apply; delivery of a message is not guaranteed.

7.4 Schedule B. Pickup, custody, delivery, proof, failed delivery, incident reporting, and claims procedures are stated in Schedule B. Schedule B establishes operational and administrative procedures and does not make RouteCart the transporter, cargo insurer, or adjudicator of legal liability.

8. Cancellations, Changes, and Refunds

8.1 Sender Cancellation. You may cancel before acceptance without a RouteCart cancellation charge, although a payment hold may take time to release. After acceptance, the cancellation terms shown at booking apply, including any fee reflecting Driver travel, waiting, or committed capacity. Any post-acceptance grace period and cancellation, waiting, return, redelivery, or storage charge must be displayed before submission or linked in a versioned policy identified in the Transaction Record.

8.2 Driver Nonperformance. If a Driver cancels or cannot complete a Delivery, the Platform may make a new opportunity available to eligible Drivers through its objective compatibility filters. A different Driver may voluntarily accept a new Delivery Agreement. RouteCart does not itself assume the Delivery obligation. Your remedy against RouteCart is limited to release or refund of uncaptured amounts and any expressly offered platform credit.

8.3 Changes. A change to destination, package, timing, or stops may require repricing and a new or amended Delivery Agreement accepted by the Driver. Do not negotiate an off-Platform material change without recording it through the Platform.

8.4 Refunds and Credits. RouteCart may administer refunds and discretionary platform credits under published policies. A RouteCart credit is not an admission that RouteCart transported, possessed, lost, or damaged a package and does not determine liability between Sender and Driver.

9. Cargo Claims

9.1 Notice. Follow the notice and evidence procedures in Schedule B. Report suspected loss, damage, tampering, misdelivery, or non-delivery promptly through the Platform. Any preferred administrative reporting period in Schedule B does not shorten a minimum claim or suit period required by nonwaivable law.

9.2 Administrative Role. RouteCart may collect information, preserve Platform records, communicate with the parties, and facilitate a voluntary resolution. RouteCart does not adjudicate legal liability, insure the package, or guarantee payment. The Driver’s cargo responsibility and any agreed released value are governed by the Delivery Agreement and applicable law.

9.3 Excluded Platform Credits. RouteCart need not provide a credit for prohibited or misdescribed contents, inadequate packaging, inherent defect, ordinary wear, temperature sensitivity, delay-related economic loss, inaccurate instructions, or a contactless delivery completed as authorized, except where required by law.

10. Sender Conduct

You may not: threaten, harass, discriminate against, surveil, or make unwanted contact with a Driver; require unlawful or unsafe conduct; misrepresent a claim or rating; submit fake or incentivized reviews without disclosure; evade fees for a Delivery introduced through RouteCart; create fraudulent accounts; scrape, probe, reverse engineer, disrupt, or misuse the Platform; extract data or model outputs to train or build a competing service; or use another person’s account without authority.

11. Ratings and User Content

11.1 Ratings. Ratings must reflect a genuine completed transaction. RouteCart may reject or remove content that is false, unlawful, retaliatory, irrelevant, abusive, discloses personal information, or violates these Terms, but will not suppress a rating merely because it is negative. Any material incentive for a review must be clearly disclosed.

11.2 License. You retain ownership of content you submit. You grant RouteCart a worldwide, nonexclusive, royalty-free license to host, reproduce, use, modify for formatting or privacy, display, and share the content as reasonably necessary to operate, secure, support, improve, and promote the Platform and comply with law. You represent that you have the necessary rights and consents.

12. Intellectual Property and Platform Restrictions

The Platform and its software, matching methods, models, interfaces, designs, documentation, brands, and data compilations are owned by RouteCart or its licensors and protected by intellectual property laws, including U.S. Patent No. 10,740,716 B1 and related rights. Subject to these Terms, RouteCart grants you a limited, revocable, nonexclusive, nontransferable license to use the Platform for its intended purpose. You may not copy, sell, sublicense, modify, create derivative works, reverse engineer, circumvent access controls, use automated means to access the Platform, or use Platform data or outputs to develop or train a competing product, except where law prohibits the restriction.

Feedback. If you voluntarily provide an idea, suggestion, or feedback about the Platform, RouteCart may use it without restriction or compensation, but this does not transfer ownership of other content you submit or confidential information RouteCart separately agrees in writing to protect.

Copyright notices. RouteCart may remove allegedly infringing content and suspend repeat infringers. A notice under the Digital Millennium Copyright Act must be sent to RouteCart’s designated agent identified on RouteCart’s Legal Notices page and contain the information required by 17 U.S.C. § 512(c)(3). A person whose content is removed may submit a legally sufficient counter-notice.

13. Disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available.” RouteCart disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. RouteCart does not warrant that a Driver will accept or complete a Delivery; that user information, screening, estimates, tracking, or proof will be accurate; or that the Platform will be uninterrupted, secure, or error-free. RouteCart does not control and is not responsible for a Driver, vehicle, route, package, Recipient, or user conduct. Nonwaivable warranties remain unaffected.

14. Limitation of RouteCart Liability

To the maximum extent permitted by law, RouteCart and its affiliates, licensors, operators, and personnel will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, data, or goodwill; personal injury or property damage caused by a user; or loss, damage, delay, theft, seizure, or nondelivery of a package. RouteCart’s aggregate liability arising from the Platform or these Terms will not exceed the greater of $100 or the RouteCart platform fees you paid during the six months before the event giving rise to the claim. These limits do not apply to RouteCart’s fraud or willful misconduct, gross negligence where it cannot be limited, or liability that law does not allow to be limited. If applicable law does not permit liability for a particular matter to be excluded entirely, RouteCart’s liability for that matter will be limited to the lowest amount the parties may lawfully agree upon. If applicable law permits only a partial exclusion or limitation, the exclusion or limitation will apply to the fullest extent permitted by law.

15. Sender Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless RouteCart, its affiliates, licensed operators, service providers, and their personnel from third-party claims, proceedings, losses, fines, penalties, cleanup costs, damages, and reasonable attorneys’ fees arising from your package or its contents; false or incomplete disclosures; inadequate packaging; your instructions; recipient information supplied by you; your breach of these Terms or the Delivery Agreement; your violation of law or third-party rights; or your fraud, negligence, or willful misconduct. This duty does not apply to an indemnified party’s independent wrongful conduct. RouteCart will provide reasonably prompt notice and cooperation; late notice reduces the duty only to the extent it materially prejudices the defense. RouteCart may control the defense with qualified counsel at your expense. You may participate with your own counsel at your expense and may not settle in a manner that imposes an admission, payment, release, or nonmonetary obligation on an indemnified party without written consent.

16. Suspension and Termination

You may close your account at any time. RouteCart may reject a request or suspend or terminate access based on published, objectively applied grounds involving identity or eligibility failure, payment risk, fraud, illegality, safety, harassment, prohibited items, material breach, system security, legal process, or material risk to users or RouteCart. RouteCart may act immediately where reasonably necessary and otherwise will provide notice and an opportunity to seek review through the support channel shown in the Platform. Provisions that by nature should survive will survive, including payment, intellectual property, disclaimers, limits, indemnity, disputes, and records.

17. White Label Access and Third Parties

The Platform may be displayed under a licensed operator’s brand. Any operator and its role will be identified in the interface or supplemental terms. Unless supplemental terms expressly state otherwise, RouteCart supplies the underlying technology, the operator is independent, and neither may bind the other. Third-party services have their own terms and privacy practices; RouteCart is not responsible for them except as required by law.

18. Dispute Resolution

18.1 Informal Notice. Before starting arbitration or litigation, the claimant must send a written notice identifying the claimant and account, describing the facts and legal basis, stating the requested relief, and personally certifying that the claim is brought in good faith. Notice to RouteCart must be sent to the legal-notice email and street address stated on RouteCart’s Legal Notices page. The parties will confer in good faith for at least 30 days, and any limitations period will be tolled during that period.

18.2 Individual Arbitration. Except for an eligible individual small-claims action and a request for temporary injunctive relief concerning intellectual property, account security, or unauthorized access, each dispute between RouteCart and a Sender arising from or relating to the Platform, these Terms, or the parties’ relationship will be resolved by individual binding arbitration administered by the American Arbitration Association (“AAA”). The AAA Consumer Arbitration Rules will apply to a transaction primarily for personal, family, or household purposes; otherwise, the rules AAA determines applicable will apply. The arbitration will ordinarily proceed by documents, telephone, or video, or in the county where the Sender resides if an in-person hearing is required. A court will decide whether an arbitration agreement exists and whether this Section is enforceable; the arbitrator will decide other issues. The arbitrator may award any individual remedy available in court and must issue a reasoned decision. Fees will be allocated under applicable AAA rules and law.

18.3 Governing Arbitration Law. The parties intend the Federal Arbitration Act to govern. If it does not apply, the Revised Florida Arbitration Code will govern to the fullest extent permitted by law. If neither law permits enforcement of a particular claim, that claim will proceed exclusively in a state or federal court with jurisdiction in the Florida county where RouteCart maintains its principal office, unless nonwaivable law requires another forum.

18.4 Individual Proceedings and Mass Filings. Claims must be brought only in an individual capacity and not as a class, collective, consolidated, coordinated, or representative action, except where applicable law makes a waiver unenforceable. If the AAA’s then-current Mass Arbitration Supplementary Rules apply to coordinated individual demands, those rules will govern. The parties will cooperate in good faith with any process arbitrator and staged procedure authorized by those rules.

18.5 Jury Trial Waiver. For any dispute that proceeds in court, each party knowingly and voluntarily waives trial by jury to the fullest extent permitted by law.

18.6 Opt Out. A new user may opt out of arbitration by sending a personally signed notice to the legal-notice email or street address stated on RouteCart’s Legal Notices page within 30 days after first accepting these Terms. The notice must identify the user and the email and telephone number associated with the account. Opting out will not affect Platform access or any prior arbitration agreement.

18.7 Severability. If a final decision holds that a particular claim or remedy cannot lawfully be arbitrated, only that claim or remedy will be severed and decided by a court after all arbitrable matters are resolved, unless applicable law requires otherwise. The class-action waiver is material and may not be severed to permit class arbitration.

19. Changes to These Terms

RouteCart may change these Terms prospectively. It will give reasonable advance notice of material changes by email, in-app notice, or another legally sufficient method. Changes will not alter an already accepted Delivery Agreement unless the parties agree or law requires. If you do not accept a material change, stop using the Platform and close your account before it takes effect.

20. General

State and Local Supplements. RouteCart may present a jurisdiction-specific contractual addendum, disclosure, coverage notice, or other notice based on a user’s residence, account location, vehicle location, pickup or delivery location, place of performance, or another legally relevant connection. A Jurisdiction-Specific Addendum becomes part of these Terms only when RouteCart identifies it as contractual, presents it before or at the relevant acceptance, and states that it modifies these Terms, a Delivery Agreement, or both. RouteCart will record the applicable title, version, presentation, and assent where assent is required. A disclosure, coverage notice, or other notice does not become a contractual term solely because RouteCart provides it, unless the notice expressly states otherwise and applicable law permits that treatment. A Jurisdiction-Specific Addendum controls only to the extent it expressly says so or nonwaivable law requires. RouteCart may limit availability in a jurisdiction until applicable requirements are satisfied.

These Terms, the Privacy Policy, Schedules A and B, applicable Jurisdiction-Specific Addenda, incorporated policies, and transaction-specific disclosures are the entire agreement between you and RouteCart about the Sender Platform. They do not replace the separate Delivery Agreement with a Driver. If these Terms conflict with a Schedule, these Terms control as to RouteCart’s role, liability, dispute terms, and relationship with you; an applicable Jurisdiction-Specific Addendum controls to the extent it expressly modifies these Terms or nonwaivable law requires; and the transaction-specific Delivery Agreement controls as to a particular Delivery. Florida law governs, without regard to conflicts rules, except where nonwaivable law applies. You may not assign these Terms without RouteCart’s consent; RouteCart may assign them in connection with a financing, reorganization, merger, acquisition, asset transfer, or affiliate arrangement. No waiver is continuing. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. Electronic records and signatures satisfy writing requirements. Section headings are for convenience only. There are no third-party beneficiaries except RouteCart affiliates, operators, and personnel expressly protected by these Terms.

21. Electronic Acceptance

By selecting the required acceptance checkbox or using the Platform after receiving these Terms and any applicable account-level Jurisdiction-Specific Addendum, you acknowledge that you can access and retain the documents presented to you, consent to electronic records and signatures, and intend to be legally bound. A separate checkbox or other clear affirmative action will be used for each Delivery Request and Delivery Agreement and for each Delivery-specific Jurisdiction-Specific Addendum requiring assent. RouteCart will preserve the document title and version, presentation time, acceptance event, account, and other legally required assent records.

22. Contact

RouteCart LLC, a Florida limited liability company

Street address: 13473 Periwinkle Ave, Seminole, FL 33776

Support: [email protected] | Legal notices: [email protected]